Our Policies
Clear, transparent policies designed to ensure your complete satisfaction with every purchase.
Return Policy
30-day return window for full refund (less shipping) on all non-perishable items. Order number required for all returns.
Perishables: 3-day return windowShipping Policy
UPS Ground shipping nationwide. Same-day shipping for orders placed before 9 AM. No P.O. Box deliveries.
Tracking provided for all shipmentsCoupon Policy
Coupons not accepted on fundraiser programs or special offers. Valid on regular retail purchases only.
Excludes bulk and fundraising ordersDetailed Policy Information
Return & Refund Details
- • Full refund (minus shipping costs) within 30 days of receipt
- • Order number must be provided for all returns
- • Perishable items have a 3-day return window
- • We do not accept returns to P.O. Boxes
- • Customer responsible for return shipping costs
Shipping Information
- • UPS Ground shipping to all 50 states
- • Same-day processing for orders placed before 9 AM
- • Next business day processing for orders after 9 AM
- • Delivery times based on UPS Ground estimates
- • No delivery to P.O. Boxes or APO/FPO addresses
- • Signature required for orders over $500
Payment & Pricing
- • We accept all major credit cards and PayPal
- • Wholesale pricing available for bulk orders
- • Fundraising programs have special pricing
- • All prices subject to change without notice
- • Sales tax applied based on delivery address
Customer Service
Hours of Operation:
- • Monday-Friday: 8:00 AM - 6:00 PM EST
- • Saturday: 9:00 AM - 4:00 PM EST
- • Sunday: Closed
Contact Information:
- • Email support: Maine@RockdaleWreaths.com
- • Phone: (860) 730-6378 or (877) 269-0152
Questions About Our Policies?
Our customer service team is here to help clarify any policy questions you may have.