Understanding Our Returns & Refunds Policy: Your Essential Guide
By Michael Kelley
Rockdale Wreaths Family
Understanding Our Returns & Refunds Policy
At Rockdale Wreaths, we want you to be completely satisfied with your holiday purchases. Our return policy is designed to ensure a smooth experience should you need to make any changes. This guide provides you with all the return and refund details you need to know.
Our 30-Day Returns Policy
We offer a generous 30-day returns window from the date of delivery. If you are not fully satisfied with your purchase, you can initiate a return within this period.
Return Authorization Process
To begin the return process, you must first obtain a return authorization. This step is crucial as it helps us track your return and ensure a smooth refund process. Here’s how to get your return authorization:
- Contact our customer service team via email or phone.
- Provide your order number required for processing.
- Follow the instructions provided to complete the authorization.
Return Shipping Costs
When returning items, please note that customer pays return shipping costs. We recommend using a trackable shipping service to ensure your return arrives safely at our facility.
Full Refund vs. Refund Minus Shipping
Once your return is received and inspected, we will process your refund. If your return meets our policy criteria, you can expect:
- A full refund on non-perishable items.
- A refund minus shipping costs for items returned after the 30-day window.
Important Notes on Returns
Here are some essential return and refund details to keep in mind:
- Items must be returned in their original condition.
- Perishable item returns are not accepted.
- We have a 3-day return window for items that are damaged upon arrival.
- No returns to P.O. Boxes: Please use a physical address for your returns.
- Returns without a return authorization will not be processed.
How to Prepare Your Return
When preparing your return, follow these practical tips:
- Ensure the item is securely packaged to prevent damage during transit.
- Include a copy of your return authorization inside the package.
- Label your package clearly with the return address provided by our customer service.
Final Thoughts
Understanding our refund policy can make your shopping experience much more enjoyable. At Rockdale Wreaths, we prioritize customer satisfaction and aim to provide a seamless process for returns and refunds. Should you have any further questions, don’t hesitate to reach out to our support team!
